Pilot-first implementation—built for real stores, real KPIs
A structured roadmap that delivers measurable improvement without heavy disruption or capex.
Pilot Selection Criteria
Pilot selection criteria are operationally grounded—designed to test the model in real-world conditions where service differentiation matters most.
High Footfall
100+ patients per day to generate meaningful data and test counselling at volume.
Counselling Space
Adequate area for brief patient conversations without disrupting dispensing queue.
Proactive Operator
Store owner or manager willing to implement, learn, and champion the care model.
Chronic Patient Flow
Significant diabetes, CVD, asthma, or thyroid patient base to test follow-up programs.
Competitive Context
Presence of discount chains nearby to test service-led differentiation.
Step-by-Step Implementation Timeline
A clear sequence from pilot selection through scale expansion—with monitoring and iteration built into every phase.
Setup
Weeks 1–2- Select pilot stores & pharmacist teams
- Run baseline assessment
- Deliver awareness & training
- Introduce SOPs & counter checklists
Launch
Weeks 3–6- Set operational KPI targets
- Launch care services in pilot stores
- Establish weekly monitoring cadence
- Collect early patient feedback
Scale
Weeks 7+- Plan-vs-actual review
- Process corrections & coaching
- Capture case studies & testimonials
- Expand to network rollout
Built-In Coaching Engine
Monitoring is not surveillance—it is a coaching engine. Weekly checks reveal gaps early, correct process, and improve care consistency before issues compound.
The system is built into operations so innovation can be deployed without disruption. Every store receives a simple weekly report plus coaching notes.
Weekly Monitoring Covers
- Service adoption rates
- Counselling coverage %
- SOP/workflow adherence
- Pharmacist engagement
Monthly Evaluation Covers
- Footfall change analysis
- Repeat customer retention
- Bill value movement
- Patient satisfaction trends