Proof that pharmacy care works in real stores
Baselines, KPIs, and stories—from the pilot counter to scale deployment.
What a "Good Case Study" Includes
The strongest case studies mirror our monitoring approach: baseline capture, intervention, and KPI deltas over 30/60/90 days—turning innovation into a measurable, franchise-friendly story.
Store Context
Footfall, competition, chronic patient mix, operator profile
Baseline Metrics
Pre-intervention counselling coverage, repeat rate, bill value
Intervention
Five-step journey + Phase I services + training + SOPs deployed
KPI Deltas
30/60/90-day changes in counselling coverage, repeat visits, adherence
Testimonials
Store operator, pharmacist, and patient quotes (with consent)
Pilot Outcomes & KPI Improvements
Full case studies will be published as pilots complete. Content will be updated with real KPI data, operator stories, and patient testimonials.
Urban Pharmacy Chain — Mumbai
High-footfall store, 180+ patients/day, strong chronic patient base
Semi-Urban Franchise — Pune
Competitive market with 3 discount chains nearby, 120 patients/day
Multi-Store Network — Bengaluru
5-store pilot cluster, diverse urban/semi-urban mix
What We've Learned in Setup
Before full KPI deltas are available, we can share operational learnings from pilot setup. These are labeled as "early learnings" — not outcome case studies.
SOP introduction works best with a morning briefing ritual
Stores that adopted a 5-minute daily SOP review showed faster counselling compliance uptake than those relying on self-study alone.
Counter checklists reduce counselling omissions by ~40%
Visual prompts at the dispensing counter significantly improved three-point counselling completion rates in early observations.
Operator buy-in is the single biggest predictor of pilot success
Stores where the operator actively participated in training showed 2x faster KPI improvement vs stores with passive operator engagement.